Instant Access Nortel : 920-166 PREMIUM FILE
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Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Tasks | - Reporting and Administration Tools |
| Contact Center Multimedia Fundamentals | - Multimedia Contact Center Features - Communication Control Toolkit Usage - Integration with Contact Center Manager - Open Queue Interfaces |
| System Implementation and Configuration | - Server and Client Deployments - Domain Integration and Trust |
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