- Exam Code: 920-451
- Exam Name: Ncde callpilot 2.x/3.0 unified messaging
- Certification Provider: Nortel
- Corresponding Certification:Nortel Other Certification
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Nortel 920-451 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 20% | - System monitoring and backup - Common issues and resolution - Performance optimization |
| CallPilot Architecture & Overview | 20% | - Network integration and protocols - Unified Messaging architecture - System components and hardware platforms |
| Installation & Configuration | 25% | - Mailbox and directory configuration - Integration with Meridian 1/CS1000 - Server installation and setup |
| Unified Messaging Features | 25% | - Web and telephone user interfaces - Automated attendant and call routing - Voice, fax, and email integration |
| Security & Administration | 10% | - System security policies - User access and permissions |
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