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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionObjectives
Configuration and Setup- Initial system configuration
  • 1. Roles and permissions configuration
    • 2. Setup of Knowledge Management application
      Knowledge Management Overview- Core concepts of Oracle Knowledge Management
      • 1. Knowledge lifecycle management
        • 2. Knowledge base structure and components
          Reporting and Analytics- Knowledge usage analytics
          • 1. Reports and dashboards
            • 2. Content performance metrics
              Search and User Experience- Knowledge search configuration
              • 1. Search indexing and tuning
                • 2. User-facing knowledge experience
                  Knowledge Authoring and Content Management- Creating and managing knowledge articles
                  • 1. Publishing workflows
                    • 2. Templates and content types
                      Integration and Extensibility- Integration with Oracle CX applications
                      • 1. REST APIs and extensions
                        • 2. Service Cloud integration

                          Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                          In Knowledge Advanced, which section displays the lock status?

                          • A. Properties
                          • B. Analytics
                          • C. Reports
                          • D. Overview
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

                          Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
                          What should you use to create this report?

                          • A. Create a group filter using the rel_date_diff() function.
                          • B. Use the date_diff() function nested in the name_format() function.
                          • C. Use the date_add() function.
                          • D. Create a level filter using the count () function.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

                          In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

                          • A. tasks that are unassigned
                          • B. tasks for specific users
                          • C. tasks related tospecific content types only
                          • D. open tasks only
                          • E. tasks that are assigned
                          Reveal Solution  Discussion  0

                          Correct Answer: A,B,D  🗳️

                          Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

                          Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                          1. FetchContact ID, Contact First name, and Contact Last name details.
                          2. Contact first name should start with "A".
                          3. Query should run against the report database.
                          4. All contacts must be sorted in ascending order by Contact first name.
                          Which query will meet allthe requirements?

                          • A. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                          • B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                          • C. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
                          • D. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

                          You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
                          How will you do this without impacting the knowledgebase answer?

                          • A. Add a conditional section within the answer with any access level.
                          • B. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
                          • C. Make the answer status private, make the required changes, and republish it.
                          • D. Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

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