Scope

This certificate verifies the fundamental knowledge to become a Certified Oracle Utilities Customer Cloud Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2019-implementation-essentials/pexam_1Z0-996

Topics to Cover

Oracle 1z0-996 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Service Points and Install Events Explain the concept of the install event Describe the relationship between devices and service points

• Payments Manage and Maintain Payments Manage Overpayment and Payment Distribution

• Operational Device Management Explain assets and components Explain specifications and asset relationship

• Billing Maintain and Manage Bill Segments Complete Bills

• Devices and Measuring Concepts Explain the measuring component and its structures Explain the relationship between devices and measuring components Explain different types of measuring components Ability to Configure device types Ability to Configure measuring component types Ability to Configure device config type Ability to associate measuring component to the device

• Customer Information Manage and Maintain Customer information based on the need and requirement

• Measurements Explain differences between initial measurements, final measurements, and usage Explain the high level process of loading measurements to calculating usage Explain derived values and their association with the final measurements Configure new derive value algorithm Explain different types of IMDs and differences between them Explain IMD exception statuses and Automatic Retry functionality

• Monitor Overdue Debts Ability to Configure and Manage Credit & Collections Manage Payment Arrangements and Pay Plans

• Rates Manage and Apply Rates for individual commodities and customer Apply Proration Apply Bill Factors

• Adjustments Ability to configure and manage payment adjustments

• Financial Transactions Manage and Maintain Financial transactions

• FieldWork and Service Order Management Explain Service Order Activity Explain Service Order Children Activities

• VEE Explain the difference between critical validations, validation rules, and their executions Explain the concept of VEE process Ability to configure VEE groups containing base package VEE rules Ability to apply VEE group to device or device types Ability to configure eligibility criteria and criteria field value retrieval algorithms Explain categories of IMD exceptions

• Usage Explain usage calculation process Explain usage transactions and usage subscriptions Use Get Scalar Details usage rule and retrieve scalar measurements for scalar internal measuring components

• Usage Subscription Explain usage subscriptions Explain relationships between measuring components, service points, and usage subscriptions Set up and design admin data required to configure a usage subscription

The candidate needs to go through and be proficient in every topic.

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Oracle 1Z1-996 Exam Syllabus Topics: