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The price of the 1Z0-325 exam is $245 USD.
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Staff and Profile Management | - Configure agent workflows - Set up staff accounts and roles - Define permissions and access rights - Create and manage profiles |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Site Configuration and Administration | - System settings and configuration - Message templates and variables - Passport configurations - Search priority and keywords |
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets |
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