Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Portal | - Self-service functionality setup - Portal deployment and configuration - Portal access control |
| Site Configuration and Administration | - System settings and configuration - Search priority and keywords - Passport configurations - Message templates and variables |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Application Appearance | - Design Agent Interfaces - Create Navigation Sets - Configure Customizable Menus - Create and implement Workspaces |
| Staff and Profile Management | - Define permissions and access rights - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows |
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