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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
B) Ask the customer to use a different system since this installation is experiencing issues.
C) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
D) The customer is no longer entitled to support since they have caused a fault in the system.

2. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call the Customer Interaction Center.
B) Create a message using the component SV-SMG-SUP within Service Desk.
C) Call your account manager to ask for help.
D) Send an email to SAP EMEA Support.

3. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) One SAP Note can cover multiple technical issues.
B) They allow support consultants to quickly provide solutions for problems which have already been solved before.
C) SAP Notes inform customers about corporate strategy.
D) They allow customers to find solutions for their own product issues.

5. What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)

A) To ensure that SAP PartnerEdge program is a completely self-help environment
B) To manage the readiness of SAP PartnerEdge partners to provide support
C) To accelerate the ramp up of SAP PartnerEdge partners
D) To assist SAP PartnerEdge partners with non-technical requirements

Solutions: