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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A) Configure the Loyalty Data Accelerator Package.
B) Configure Loyalty data in the CDP through S3 buckets (Cloud).
C) Ensure Loyalty data is enabled and mapped in the CDP daily.
D) Configure Loyalty Management Bundle Data Mappings.

2. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A) Set up Expire Fixed Non-Qualifying Points
B) Set up Expire Activity Based Non-Qualifying Points
C) Set up Reset Qualyfing Points
D) Set up Expire Activity Based Qualifying Points

3. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A) Transaction Journals
B) Benefits types
C) Analytics Studio
D) Qualifying Currency

4. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
B) Voucher Management and Benefits Setup
C) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
D) Voucher Management and Benefit Action

5. A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A) Marketing Cloud Personalization
B) Marketing Cloud MobileConnect
C) Marketing Cloud Connect
D) Marketing Cloud Mobile Push

Solutions: