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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

A) Gather Customer Insights Datamust be selected.
B) Search must be enabled for the selected CMS Channel.
C) Community must be activated.
D) Sharing Rules must be set to Read/Write.

2. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

A) Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
B) Create at least one topic along with its subtopic.
C) Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
D) Enable Topic Hierarchy and create at least one topic with two subtopics.

3. An Experience site is built inan Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?

A) 1 million
B) 5 million
C) 100,000
D) 500,000

4. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A) Allow guest users to tag displayed articles with relevant topics on a public page.
B) Manually add one or more topics to each article within Workspaces.
C) Select the appropriate topics on the Knowledge tab within Lightning Experience.
D) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

5. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Your Way
B) Channel Menu
C) Service Console
D) Chat

Solutions: