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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

A) Subscribers must be synced as Leads and Campaign Members in NPSP.
B) Unsubscribed Leads should be deleted from Salesforce immediately.
C) Email subscribers' activities can be retained for a certain length of time.
D) Campaign Member records use less storage space than custom object records.

2. A nonprofit frequently receives donations through the mail. The consultant recommends using Nonprofit Success Pack (NPSP) Gift Entry. What are three advantages of using NPSP Gift Entry? (Choose 3)

A) Standardizes mailing addresses as they are entered
B) Can create different templates for different types of gifts
C) Can prefill certain fields for batch entry
D) Can process credit card payments
E) Includes built-in mapping rules to help prevent duplicates

3. A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?

A) Service Cloud
B) Engagement Plans
C) Program Management Module
D) Self-Service Portal

4. A nonprofit organization serves many families in their programs and want to track each family as a household. The organization serves diverse types of families, including blended families and split families, where some of the children divide their time between multiple households. How should the organization track these different family types?

A) Create a Person Account for each family member. Create Contact Contact Relationship records between the family members.
B) Create an Account for each family and Contacts for each family member. Create Party Role Relationship records between the family members.
C) Create a Person Account for each family member. Use the New Group flow to simplify the necessary record creation.

5. A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?

A) Apex
B) Engagement Plans
C) Account Engagement
D) Flow

Solutions: