- Exam Code: Plat-UX-101
- Exam Name: Salesforce Certified Platform User Experience Designer
- Certification Provider: Salesforce
- Corresponding Certification:Salesforce Designers
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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 2: Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Topic 3: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 4: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 5: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 6: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 7: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 8: Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
Salesforce Certified Platform User Experience Designer Sample Questions:
A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. Which approach should be recommended to improve their experience?
- A. Implement In-App Guidance to help users focus on the most important fields.
- B. Move all unused fields to a separate section at the bottom of the page.
- C. Run the Salesforce Optimizer App to identify fields not in use.
Correct Answer: C 🗳️
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Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?
- A. Experience Cloud
- B. Sales Cloud
- C. Commerce Cloud
Correct Answer: A 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?
- A. Compare two versions of the navigation menu mockups to see which performs better.
- B. Arrange pages in the navigation menu by alphabetical order.
- C. Have users sort the cards based on similar categories or groups.
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use?
- A. Progressive
- B. Responsive
- C. Adaptive
Correct Answer: B 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
- A. Semantic and accessible component markup
- B. A library of Lightning Web Components
- C. ES6 JavaScript modules and plugins
Correct Answer: A 🗳️
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