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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
B) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
C) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers

2. When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?

A) Making change a continuous process
B) Forming a guiding coalition
C) Creating a strategic vision
D) Removing barriers to change

3. Which of the following is a core element to facilitating a focus group?

A) The group discusses multiple topics.
B) The group includes a minimum of 25 people.
C) The group has a trained moderator.
D) The group generates quantitative information.

4. A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

A) Construct a current care experience flow map.
B) Determine which patients/families should be shadowed.
C) Define where the care experience begins and ends.
D) Decide who should do the shadowing.

5. Which of the following is the BEST example of qualitative data?

A) Average length of hospital stay for patients in April
B) Patient satisfaction discharge summary scores
C) Patient and family advisory focus group comments
D) Percentage of patients over age 50 with diabetes

Solutions: