Exam Name: Certified Patient Experience Professional
Certification Provider: The Beryl Institute
Corresponding Certification: Patient Experience Institute
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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design and Innovation | 22% | - Innovating processes and services - Co-designing solutions with patients and families - Evaluating impact of changes - Integrating experience into design |
| Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Engaging patient and family voices - Advocating for patient rights and values - Promoting person-centered care principles |
| Measurement and Analysis | 23% | - Designing and implementing experience measurement - Analyzing and interpreting results - Collecting and validating feedback data - Reporting findings and driving improvement |
| Organizational Culture and Leadership | 26% | - Advancing the profession and practice - Building supportive culture and capability - Aligning governance and resources - Leading experience strategy and vision |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?
- A. Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
- B. Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders - C. Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors - D. Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
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When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?
- A. Making change a continuous process
- B. Forming a guiding coalition
- C. Creating a strategic vision
- D. Removing barriers to change
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Which of the following is a core element to facilitating a focus group?
- A. The group discusses multiple topics.
- B. The group includes a minimum of 25 people.
- C. The group has a trained moderator.
- D. The group generates quantitative information.
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A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?
- A. Construct a current care experience flow map.
- B. Determine which patients/families should be shadowed.
- C. Define where the care experience begins and ends.
- D. Decide who should do the shadowing.
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Which of the following is the BEST example of qualitative data?
- A. Average length of hospital stay for patients in April
- B. Patient satisfaction discharge summary scores
- C. Patient and family advisory focus group comments
- D. Percentage of patients over age 50 with diabetes
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