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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
| Competency 7: Forecasting | - Forecast accuracy measures
- Qualitative forecasting methods
- Quantitative forecasting methods (moving averages, exponential smoothing)
|
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities
- History and evolution of operations management
- Product and service design
|
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
|
| Competency 4: Supply Chain Management | - Inventory management
- Sourcing and procurement
- Logistics and distribution
- Supply chain design and strategy
|
| Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle
- Cause-and-effect diagrams (fishbone diagrams)
- Six Sigma methodology
- Statistical Process Control (SPC)
- Lean operations and waste elimination
|
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC)
- Material Requirements Planning (MRP)
- Master Production Schedule (MPS)
- Just-in-Time (JIT) and Kanban systems
- Aggregate planning
|
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
- Capacity planning strategies
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When the company determines that distribution is no longer a core function
B) When new federal regulations give the company a competitive advantage
C) When the company can no longer accurately forecast its transportation costs
D) When the company's distribution costs are the lowest in the industry
2. Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
A) Their control over internal operations
B) Their influence and leverage over suppliers
C) Their influence over future legislation and regulations
D) Their advertising costs
3. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
A) To manage the demand for promised deliveries
B) To create demand for promised deliveries
C) To control the production department
D) To identify new product demand
4. Which work system acknowledges the benefits of employee proficiency?
A) Employee longevity
B) Labor specialization
C) Lower operating cost
D) Enhanced employee relations
5. What is the measure of how much supply chain is owned or operated by the manufacturer?
A) Horizontal integration
B) Insource integration
C) Vertical integration
D) Outsource integration
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |