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Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam Practice Test

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Total 649 questions

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Question 1

You are adding a new solid state drive (SSD) to a customer's desktop computer.
You need to follow safety procedures to prevent electrical shock and electrostatic discharge.
Complete the sentences by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.

Correct Answer:

Question 2

During an audit, a technician notices that a network adapter in Device Manager is listed under
"Other devices" with a yellow exclamation mark.
What does this indicate?

A. The device is using outdated drivers B. The drivers for this device are not installed C. The device is disabled D. The device is functioning properly but at reduced performance

Correct Answer: B

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Question 3

What is the best practice when sending emails containing PII within the company?

A. Use a general password for encryption that all employees know B. Encrypt the email to protect the data in transit C. Send the email without special measures if it is within the same company D. Copy all relevant personnel to ensure transparency

Correct Answer: B

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Question 4

Following a support call about an intermittent hardware failure, how should the technician document the interaction to ensure it is useful for both immediate review and future reference?

A. Include a detailed technical description of the failure, tests conducted, and the outcome B. Focus on documenting the client's feedback and suggestions C. Record the names and titles of all personnel involved in the call D. Provide a chronological account of the support call, including time stamps

Correct Answer: A

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Question 5

A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.
What is the most efficient command that the IT support technician should recommend using?

A. cat /sys/class/net/*/address B. dmesg | grep MAC C. ifconfig -a D. ip link show

Correct Answer: D

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Question 6

A user's MacOS has failed to boot, and they need to restore their system from a Time Machine backup.
What steps should they follow to initiate the restore process?

A. Reinstall MacOS, then restore from Time Machine during the setup B. Log into another Mac and access Time Machine remotely C. Boot into MacOS Recovery mode and choose 'Restore From Time Machine Backup' D. Start the Mac in Safe Mode and access Time Machine

Correct Answer: C

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Question 7

A user needs to monitor the disk usage and free space of their Linux server regularly. Which command should the IT support technician suggest for detailed disk usage statistics?

A. top B. mount C. df -h D. du -sh *

Correct Answer: C

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Question 8

A user reports that their macOS device has been unexpectedly shutting down. To help diagnose potential causes, which feature of the Console app should an IT support technician instruct the user to use to view system logs related to these shutdown events?

A. Access the "System Reports" folder to review detailed crash reports B. Use the "Activity Monitor" tool within Console to check CPU usage C. Search for "shutdown" in the Console's filter bar to find relevant log entries D. Open the "Error Logs" section to identify any application-related issues

Correct Answer: C

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Question 9

A MacOS user cannot receive files via AirDrop from an unknown sender.
What setting should the user adjust to allow this?

A. Change the firewall settings to allow all incoming connections B. Enable file sharing in System Preferences C. Set AirDrop to receive items from "Everyone" D. Disable the Mac's antivirus software

Correct Answer: C

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Question 10

What is an essential step to take after implementing a solution to an IT problem, but before considering the problem as resolved?

A. Ignore feedback and proceed with additional unrelated changes B. Monitor the solution's effectiveness and make adjustments if necessary C. Revert all changes if any employee complains D. Skip documentation to save time

Correct Answer: B

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Question 11

During an IT support call, a technician is asked how to find the hostname on a macOS device without using Terminal.
Which of the following options should the technician recommend?

A. Navigate to System Preferences > Network > Advanced B. Check under System Preferences > Sharing C. Open Spotlight and type "hostname" D. Go to Apple Menu > About This Mac > System Report

Correct Answer: B

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Question 12

When a technician uses technical forums to troubleshoot a rare software bug, what is the best practice for ensuring the reliability of the information found?

A. Only use solutions from the latest forum posts to ensure the information is up to date B. Evaluate the credibility of the solutions by checking the experience level of contributors and seeking confirmation through multiple posts C. Implement any fix that appears frequently in forum posts without further verification D. Avoid using forums and rely solely on official vendor documentation

Correct Answer: B

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Question 13

A MacOS user finds that their browser is not saving passwords or form data, even though it used to do so.
Before checking the browser's settings, what should the user be advised to do?

A. Reset the browser to its default settings B. Enable private browsing mode C. Disable the browser's security software D. Clear the browser cache and cookies

Correct Answer: D

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