1Z0-1038-20 Exam Training Practice Tests (Oracle Service Center 2020 Implementation Essentials)]

Question 1

Which four view modes are available in the Report Editor?

A. Report View B. Design View C. Graphical View D. Database View E. Layout View F. Data Set View

Correct Answer: A,B,E,F

Question 2

Which statement is true about the JavaScript API?

A. It comes with in-built exception handling. B. It is available when you use the Connect Common Object Model CCOM for API operations. C. It cannot be used in Custom Object workspaces. D. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

Correct Answer: D

Question 3

Which three features can be configured in advanced routing?

A. Queue overflow B. Skill time C. Queue segregation D. Skill relaxation E. Queue prioritization F. Queue limit

Correct Answer: A,D,E

Question 4

A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

A. View the add-in's log files and rectify the issue. B. Use Safe mode when logging in to the application. C. Log out of the interface and log in again. D. Exit the administration interface without completing the normal logout process.

Correct Answer: A,B

Question 5

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?

A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier. B. Make sure guided assistance is enabled in another interface. C. Make sure the guide definition file does not include any hash value while importing it. D. Increase the maximum number of response nodes in the configuration.

Correct Answer: A

Question 6

What are the three different types of pull policy for queues?

A. Advanced B. Round Robin C. Manual D. Standard E. Strict Priority F. First Due

Correct Answer: C,E,F

Question 7

Which two statements are true about the Organization object in Service Cloud?

A. It is required to create an incident. B. It can be associated with incidents directly. C. It has a one-to-many relation with contacts. D. It is widely used in Business-to-Business scenarios. E. It has a one-to-one relation with contacts.

Correct Answer: C,D

Question 8

Which two statements are true about generic objects?

A. They can be used with standard objects. B. They belong to a stand-alone class that is not derived from an RN object. C. They require the type of data to be set dynamically. D. They automatically consider a package to consist of custom objects. E. They are used when working with custom objects only.

Correct Answer: A,D

Oracle Service Center 2020 Implementation Essentials - 1Z0-1038-20 Exam Practice Test