1Z0-1038-21 Exam Training Practice Tests (Oracle Service Center 2021 Implementation Essentials)]

Question 1

In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces B. Creating multiple workspaces per business function and assigning to different profiles C. Utilizing workflows and splitting functionality into more than one workspace D. Placing objects on different tabs and splitting the loading across multiple tabs

Correct Answer: B

Question 2

Question 3

Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A. AVG B. SUM C. IF D. NVL E. DECODE

Correct Answer: B,D,E

Question 4

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Global Ribbon B. Report Command C. Workspace D. Content Pane E. Workspace Ribbon

Correct Answer: C

Question 5

Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

A. Use an Incident Business rule to fire a named event and populate the standard text into the message thread. B. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired. C. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace. D. Create a named event to file each end point of the guide. E. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.

Correct Answer: B,D

Question 6

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Conditional fields B. Incident thread fields C. Merge fields D. Custom fields

Correct Answer: A

Question 7

How can you enable add-ins to run locally without uploading it to theserver?

A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode. B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode. C. Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode. D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Correct Answer: A

Question 8

Which two components can be edited in a standard report?

A. Report headings B. Schedules C. Non-selectable filters D. Graphs E. Permissions F. Column headings

Correct Answer: B,E

Question 9

A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A. Check the customized regional and language settings of your workstation or personal computer. B. Reduce the picture scale of the report. C. Update the hash value to match the hash declared at the end of the file. D. Check if the exported file was generated by a product version that is older than the existing product version.

Correct Answer: A,D

Question 10

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Create andadd the distribution list to the schedule. B. Create a schedule record for the report. C. Set up staff accounts for the executive team. D. Send a notification to the executive team that the report is available. E. Upgrade the permissions for the report toinclude the executive team. F. Create a dashboard for the report.

Correct Answer: A,B

Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21 Exam Practice Test