Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 Exam Practice Test

A. The column name starts with a lowercase alphabet. B. The column name contains a punctuation. C. The column name starts with a number. D. The column name contains a dollar symbol. E. The column name contains a space. F. The column name contains an underscore.

A. It allows an agent desktop to log in to the application without any add-ins. B. It allows an agent desktop to log in to the application with local add-in files. C. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally. D. It is a setting that must be enabled at the interface level. E. It is a profile setting that must be enabled for a profile.

A. After a report is published, the report data remains unchanged even as the knowledge base is updated. B. The owner of a report remains the same even if the report is imported by some other user. C. Reports must be exported manually in all interfaces. D. All the permissions from an imported report remain unchanged after an export. E. Reports are shared between interfaces. F. Published reports can be modified. G. Reports are not common across the interface.

A. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same. B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name. C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace. D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects. E. IGenericObject is the interface that is available with the add-in API for custom objects.

A. Advanced B. Round Robin C. Manual D. Standard E. Strict Priority F. First Due

A. Agents can use the Fill Inbox functionality to select any of the three queues. B. Agents cannot use the Fill Inbox functionality because the pull policy is manual. C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor. D. Agents will get incidents only from the ql queue.

A. An administrator compiles the rules engine. B. A customer creates an incident in the end user portal. C. The rules engine is updated. D. An agent runs an incident report. E. An agent creates or edits an answer. F. An agent views the rule log. G. An agent edits contacts, incidents, organizations, or tasks. H. A customer updates contact details via the end-user pages. I. A customer adds more information to their incident via the end-user pages. J. An agent edits an opportunity.

A. No exit or finished event is being triggered on the script pages. B. The script beginning and ending buttons are not enabled for the script pages. C. The agents are not able to get to the pages where they can end the script. D. No return events are listed in the incident workflow for the script to use.