1Z1-1064 Exam Training Practice Tests (Oracle Engagement Cloud 2019 Implementations Essentials)]

Question 1

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process. C. Incoming messages have a custom filter. D. The configured frequency to retrieve emails is too long.

Correct Answer: C

Question 2

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Specify the warning threshold for the milestone in the standard coverages. B. Configure the email template to be used for notification. C. Create standard text to be posted to the message thread. D. Add an extension column to the milestone object to hold the warning threshold value. E. Configure an object workflow action to send the email when the milestone status changes to warning. F. Configure an analytics report showing milestones in warning status.

Correct Answer: A,B,F

Question 3

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Correct Answer: A

Question 4

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task. B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list. C. In the Work Assignments section, modify the default value in the Capacity field to a new value. D. Modify the default values in the Capacity fields for the channels.

Correct Answer: B,D

Question 5

Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices. B. DCS application can be embedded in other sites. C. Many DCS applications can be active in production at the same time. D. Only one version of a DCS application can be active in production at any time.

Correct Answer: A,B,D

Question 6

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You have not enabled the Computer Telephony Integration (CTI) service. B. You did not enable the vertical toolbar which is required, while the horizontal is optional. C. The only toolbar enabled is the default one, and you must configure at least two. D. You entered a toolbar height that is not more than 70 pixels. E. The signed-in user does not have the appropriate access privileges to a toolbar.

Correct Answer: A,B

Question 7

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges B. Reports C. Objects D. Icons E. Fields F. Object workflow G. Exports H. Themes

Correct Answer: B,C,E,G

Question 8

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Templates B. Pages C. UI components D. Object workflows E. Object triggers F. Themes G. Languages H. Business objects

Correct Answer: A,B,D,E,F,H

Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 Exam Practice Test