Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993 Exam Practice Test

A. Categories determine the steps an agent must follow to close the service request. B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem. C. Categories facilitate the assignment of an agent to the service request. D. The hierarchical structure of the categories helps to improve the service request classification. E. Filter the selection of the product related to the service request, when filtering by a particular category.

A. The Base Locale for the articles has not been enabled in the correct language. B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values". C. The User Group selected for authoring articles has been set to 'External". D. Users have not been given the "Knowledge Analyst" role.

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services. B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services. C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications. D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels". B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option. C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options. D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option. E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

A. Variables B. Text C. URLs D. Images E. Other SmartText entries F. Tables

A. The queue defined by default is the one assigned to the service request. B. The queue defined in the first evaluated rule is always assigned to the service request. C. An error will occur; no queue is assigned to the service request. D. The service request assignment will be unpredictable.

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field. B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member. C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object. D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management) B. also synchronizes userIDs and passwords between DCS and Engagement Cloud C. is real time D. is required for every DCS instance