1z0-1064-22 Exam Training Practice Tests (Oracle B2B Service 2022 Implementation Professional)]

Question 1

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments B. the attributes of queues to use as criteria for your rule assignments C. the attributes of service requests to use as criteria for your rule assignments D. the candidates of service requests to use as criteria for your rule assignments E. the rule sets you want to create and the rules to include in each rule set

Correct Answer: A,D,E

Question 2

Which two keyboard shortcuts can be modified?

A. Save and Close B. Create Service Request C. OK D. Cancel E. Save and Continue

Correct Answer: B,C

Question 3

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Specify the warning threshold for the milestone in the standard coverages. B. Configure the email template to be used for notification. C. Create standard text to be posted to the message thread. D. Add an extension column to the milestone object to hold the warning threshold value. E. Configure an object workflow action to send the email when the milestone status changes to warning. F. Configure an analytics report showing milestones in warning status.

Correct Answer: A,B,F

Question 4

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages. B. It requires proper permissions to use the tools and additional permissions to edit the desired object. C. It allows edits to dashboard pages. D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Correct Answer: D

Question 5

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud. B. DCS is a visual development tool for creating applications in VBCS. C. VBCS is a visual development tool for creating applications in DCS. D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Correct Answer: C,D

Question 6

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured profile option to schedule the retrieval of emails B. an inbound message filter per time schedule C. a configured job to process inbound emails D. an inbound message filter per sender

Correct Answer: B

Question 7

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature. B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations. C. Modify the original base locales of the articles to match the target language. D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Correct Answer: D

Question 8

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. Click the Show Advanced Search icon. B. In Advanced Search, confirm Record Set = Assigned to Me. C. In Advanced Search, Add Channel Type = Web. D. In Advanced Search, save and select the "Set as Default" box. E. In Advanced Search, select Action > Update. F. Change the section identified with Status = New

Correct Answer: A,B,C,D,F

Oracle B2B Service 2022 Implementation Professional - 1z0-1064-22 Exam Practice Test