Cisco Implementing Cisco Collaboration Cloud Customer Experience - 300-830 Exam Practice Test
Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?
Correct Answer: D
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Which authentication and authorization specification is required for using Webex Contact Center APIs?
Correct Answer: B
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An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?
Correct Answer: D
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A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
Correct Answer: B,E
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An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?
Correct Answer: D
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A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?
Correct Answer: A
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An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)
Correct Answer: C,D
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A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?
Correct Answer: D
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The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
Correct Answer: D
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