3312 Exam Training Practice Tests (Avaya Aura® Contact Center Administration)]

Question 1

Which statement regarding scripts is true?

A. A primary script is the only place that call variables can be assigned. B. Only a single secondary script allowed per application. C. A secondary script is the only place treatments can be applied to the call. D. A primary script is referenced directly from the Master script, otherwise it is a secondary script.

Correct Answer: D

Question 2

A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.
Which block will be required?

A. Input B. IVR C. Treatment D. Output

Correct Answer: D

Question 3

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A. Schedule an Agent to Skillset assignment. B. Create a new skillsets. C. Delete a supervisor. D. Add a skillset to a script.

Correct Answer: B

Question 4

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?

A. Data Exchange Server (DX Server) B. Task Flow Executor (TFE) C. Application Programming Interface (API) D. Database Integration Wizard (DIW)

Correct Answer: B

Question 5

A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A. Processing B. Setup C. Transition D. Queue

Correct Answer: B

Question 6

Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?

A. Processing B. Setup C. Queue D. Logic

Correct Answer: D

Question 7

When using a host block within a call flow, to what does the Provider ID value refer?

A. This is the caller's telephone number. B. This is the HDX Connection Provider ID set within the database integration wizard. C. This is the SQL Statement ID set within the database integration wizard. D. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

Correct Answer: B

Avaya Aura® Contact Center Administration - 3312 Exam Practice Test