33810X Exam Training Practice Tests (Avaya Aura® Contact Center Solution Design)]

Question 1

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A. Presence Service B. Avaya Multimedia Messaging C. Microsoft Lync D. Engagement Assistant

Correct Answer: A

Question 2

There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A. The proposal value Is obvious, so It is not discussed. B. Avaya solution Is technologically better or equivalent to other proposals but less expensive. C. The executive summary section of the proposal highlights the solution features. D. Avaya can deliver what has been promised.

Correct Answer: A,B

Question 3

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Contact Recording Advanced B. Avaya Contact Recording C. Avaya Basic Contact Recording D. Avaya Enhanced Contact Recording

Correct Answer: A

Question 4

The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A. 4450 B. 550 C. 2200 D. 1100

Correct Answer: A

Question 5

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A. FTPS B. HTTPS and FTPS C. HTTPS D. HTTP

Correct Answer: C

Avaya Aura® Contact Center Solution Design - 33810X Exam Practice Test