600-101 Exam Training Practice Tests (Facebook Certified Community Manager)]

Question 1

A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A. Decline the post with feedback to educate the celebrity on the group policy B. Approve the post with a warning to the celebrity C. Approve the post and close commenting to prevent political discussion D. Treat the celebrity according to the policy of the group E. Adjust the rules to allow political content and generate more group engagement

Correct Answer: A,D

Question 2

A pharmaceutical brand announces a new drug to stop the spread of a major disease. After the brand shares a press release on its social channels, 10 people claim that another one of the brand's drugs causes serious side effects. A health reporter for a major newspaper picks up the story and shares the comments on their own channel. Dozens of additional relevant comments are shared on the brand's press release post. Leadership asks the community manager to document organic, relevant comments over the next two weeks.
Which course of action should the community manager take to efficiently monitor the conversation for potential escalations?

A. Create a post specifically to gather feedback from the community B. Create and track relevant keywords on social media channels C. Activate a news alert for additional articles D. Review comments on the company's press release post

Correct Answer: B

Question 3

A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A. The personal profiles of each community manager to make it clear who is replying B. The agreed result from a recent poll stating that each community manager will use their initials C. A company-branded profile used by all community managers with each reply signed by name D. The approach that the team agreed upon and the company approved

Correct Answer: D

Question 4

A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?

A. Post a welcome post including a link to the guidelines. B. Approve the post but tag the member on the guidelines. C. Post a reminder of the guidelines to the whole group. D. Decline the post and provide the member with feedback.

Correct Answer: D

Question 5

An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A. Remove the member who created the post from the group. B. Delete the post and use the Give Feedback feature. C. Repost the group guidelines regarding self-promotion. D. Reply to the post and explain that this behavior is not allowed.

Correct Answer: B,C

Question 6

A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A. Remove the members who are joining the new community B. Create a post that discourages members from joining the new community C. Continue to focus on the original community D. Link to the new community and encourage people to join it

Correct Answer: B,C

Facebook Certified Community Manager - 600-101 Exam Practice Test