6202 Exam Training Practice Tests (Avaya Aura(TM) Contact Center Implementation)]

Question 1

A customer has a prepared that works with Service Demand Architecture (SOA) web services directly
to the Contact Center Manager Server (CCMS)
which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

A. SOA Web Service is not supported in Avaya Aura(TM) Contact Center 6.0 B. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via
the web client. Select the "web services" are under the new CCMS server being added. and select SOA
ENABLED C. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED D. SOA is enabled by default in the CCMS as a part of the installation

Correct Answer: C

Question 2

A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP
Based Avaya Aura(TM) Contact Center What is the minimum release of the CS1000 software that is
supported with the SIP Based Contact Center?

A. 55 B. 60 C. 40 D. 50

Correct Answer: D

Question 3

You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager
Server(CCMS) Application installation The Contact Center type is an Application Module Link (AML)
based Avaya Communications Server 1000 (CS1000) Contact Center multimedia (CCMM) is not a part of
the solution
Which two statements describe the settings that should be configured from Date and Time? (Choose
two.)

A. Ensure Windows Date and Time Settings are enabled B. Ensure Windows Date and Time Settings are disabled C. Ensure the Windows time service is disabled D. Ensure both "automatically adjust clock for daylight savings changes" and "automatically synchronize
with an internet time server" check boxes are selected E. Ensure the Windows time service is enabled

Correct Answer: B,C

Question 4

You have installed Contact Center Manager Administration (CCMA) and Security Framework on the
same server, The customer wants to force Unified Communications Manager (UCM) users to change their
password every 60 days
Which link under UCM is used to change the password aging setting?

A. Password B. Policies C. Administrative Users D. Audit

Correct Answer: B

Question 5

You have just completed installing Contact Center Manager Administration (CCMA) and Security
Framework. An external LDAP user heeds to the are created via the Unified Communications Manager
(UCM)
Which configuration must be run before creating the user?

A. The CCMA User Migration tool must be used to configure the LDAP server B. Configure the LDAP server information under he external authentication C. Under the Add Administrative user window choose Authentication type-External and configure the
server IP D. The user must be created via Access and Partition Management under the CCMA

Correct Answer: B

Question 6

An Avaya Aura(TM) Agent Desktop client is running Windows XP with SP3 installed. You want to ensure
that the real-time reporting data will be received the client
Which two methods will ensure this? (Choose two.)

A. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server B. Windows XP with SP3 is not supported, only SP2 and lower an supported C. Add Internet Explorer to the firewall exception list D. Open the appropriate ports in the client firewall E. Add the address0.0.0.0 to the trusted site list under the Internet Explorer

Correct Answer: C,D

Question 7

A customer has an Avaya Aura(TM) Contact Center with Application Module Link (AML) connectivity to
an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory
Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server
(CCMS) has acquired the CDN
What should be occurring at this time on the CS1000 switch?

A. RPRT should be set to YES B. CNTL should be set to YES C. VSID is defined D. The ASID parameter should set to YES

Correct Answer: B

Avaya Aura(TM) Contact Center Implementation - 6202 Exam Practice Test