6209.1 Exam Training Practice Tests (Avaya Aura Contact Center CCT and Multimedia Implementation)]

Question 1

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Contact Center Server ELAN B. Contact Center Server Subnet C. Customer LAN D. Customer server ELAN

Correct Answer: C

Question 2

The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

A. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue C. It is loaded on external database D. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue

Correct Answer: B

Question 3

A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?

A. Enter the SIP address of the agent ...the voice uri server B. The agent first and last name must be populated C. The agent user type must be set to supervisor agent D. The "Create CCT agent" option must be selected

Correct Answer: D

Question 4

You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

A. CCT B. CCMM C. CCMA D. CCMS

Correct Answer: A

Question 5

A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

A. 3 GB B. 1 GB C. 4 GB D. 2 GB

Correct Answer: B

Question 6

It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?

A. Screen savers B. Antivirus software C. Microsoft Office suite D. Disk compression utilities

Correct Answer: B

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209.1 Exam Practice Test