6210 Exam Training Practice Tests (Avaya Aura® Contact Center Implementation)]

Question 1

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It provides administrative and management capabilities for CCMM resources. B. It is used to administer Avaya Aura Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface. C. It helps with implementing CTI for installed and browser-based client integrations. D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Correct Answer: B

Question 2

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

A. SIP Connector B. CCT API C. CCT Client Applications D. Contact Management Framework (CMF)

Correct Answer: D

Question 3

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links. B. Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server. C. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client. D. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Correct Answer: A

Question 4

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A. Create a shared directory on a networked logical drive to store the database backup. B. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup C. Shutdown the Avaya Aura Contact Center (AACC) server. D. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Correct Answer: A,B

Question 5

Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)

A. AACC does not require a license for each AAMS instance in the solution. B. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC. C. AACC integrates with AAMS using Media Server Markup Language (MSML) based communication. D. AAMS provides a MSML-based service type named ACC_APP_ID.

Correct Answer: B,C,D

Question 6

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

A. Data export utility B. High Availability C. Database Maintenance utility D. RefClient

Correct Answer: C

Question 7

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A. IM_ B. VM_ C. EM_ D. OB_

Correct Answer: D

Question 8

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

A. CCMS RDC_Service, the Real-Time Data Calculator Service B. CCMS SDP_Service, the Statistical Data Propagator Service C. CCMS IS_Service, the Intrinsic Service D. CCMS RSM_Service, the Real-Time Statistical Manager Service

Correct Answer: B

Avaya Aura® Contact Center Implementation - 6210 Exam Practice Test