6211 Exam Training Practice Tests (Avaya Aura® Contact Center Multimedia Implementation)]

Question 1

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

A. SIP B. Contact Center Manager Server (CCMS) C. Communication Control Toolkit (CCT) D. Avaya Aura Media Server (AAMS)

Correct Answer: D

Question 2

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A. Configuration B. Contact Center Management C. Access and Partition Management D. Multimedia

Correct Answer: A

Question 3

You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

A. Select the "Enable CTI for this agent" option. B. Select the "Create CCT agent" option. C. Enter the SIP address of the agent phone set In the Voice URI field. D. Set the agent user type to "Supervisor/Agent".

Correct Answer: B

Question 4

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

A. Data export utility B. High Availability C. Database Maintenance utility D. RefClient

Correct Answer: C

Question 5

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A. Contact Center Multimedia (CCMM) B. License Manager C. Contact Center Manager Server (CCMS) D. Contact Center Manager Administration (CCMA)

Correct Answer: A

Question 6

Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?

A. New Contact Presentation B. Logoff Terminal State C. Maximum Open Duration D. Hot Desking

Correct Answer: A

Question 7

During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

A. Agent Desktop Configuration, General Settings, Advanced Settings B. Agent Desktop Configuration, User Settings C. Agent Desktop Configuration, General Settings D. Agent Desktop Configuration, Resources

Correct Answer: A

Question 8

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

A. Server Settings B. Agent Settings C. General Settings D. Skillset Settings

Correct Answer: B

Avaya Aura® Contact Center Multimedia Implementation - 6211 Exam Practice Test