Avaya Aura® Call Center Elite Implementation - 7392X Exam Practice Test
What is an abbreviated dialing list that is defined for the entire organization?
Correct Answer: B
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
Which feature must be activated on the system-parameters customer-options to allow this?
Correct Answer: A
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Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)
Correct Answer: D,E
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
Which feature would you suggest when the call center offers a survey to the people who have called?
Correct Answer: B
Which component handles the featured of Avaya Aura Call Center Elite?
Correct Answer: B
Which component provides audio support in Avaya Aura Call Center Elite?
Correct Answer: A
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Correct Answer: A