7492X Exam Training Practice Tests (Avaya Aura® Call Center Elite Support)]

Question 1

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Tiesdetermines howBSR chooses which agent. Skill,or location to select, which two administration forms need to be administered? (Choose two.)

A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field. B. On the VDN form, verify BSR Tie Strategy field. C. Verify Suppression Timer Is set correctly In the BSR application plan. D. On the Hunt Group form verify BSR settings.

Correct Answer: C,D

Question 2

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A. Use the Event Data 2 B. Use the Event Type column. C. Use the Event Description. D. Use the Event Data 1.

Correct Answer: D

Question 3

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

A. Supplementary Service Protocol B. BSR Available Agent strategy C. UUI Treatment D. BSR Application

Correct Answer: B,D

Question 4

When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?

A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID C. The log file includes the name of the processes, the system where the process is running, and the process ID D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

Correct Answer: C

Question 5

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

A. No agents are staffed in skill 1 B. VDN Override on VDN 7201 is set to yes C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease D. VDN Override on VDN 7202 is set to no

Correct Answer: D

Question 6

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?

A. TTrace Console B. TTrace Config C. TTrace Server D. TTrace Log2Zip

Correct Answer: B

Question 7

A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion?
(Choose two.)

A. Enhanced Look-ahead Interflow B. Network Call Redirection C. Virtual Outflow D. Look-ahead Interflow

Correct Answer: B,C

Question 8

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

A. No, the customer must use the TTrace application on the server where it is running B. No, the customer must use the TTrace application from another server C. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop D. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

Correct Answer: D

Question 9

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. MOD10 B. CATR C. ADD D. SEL

Correct Answer: A

Avaya Aura® Call Center Elite Support - 7492X Exam Practice Test