Avaya IP Office™ Contact Center Implementation and Expanded Configuration - 7750X Exam Practice Test
In which section can you enable the ability to change topic names?
Correct Answer: C
A customer requires the ability to email historical reports to a selection of people within the company.
To create this ability, what do you need to enter in the Special Setting screen?
To create this ability, what do you need to enter in the Special Setting screen?
Correct Answer: A
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At which point are Telephone, Email, Chat, and Voicemail tasks first Queued?
Correct Answer: B
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What is the first point of contact if a call comes into the IP Office Contact Center?
Correct Answer: A
View the Exhibit.
Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.
What is the intended purpose of this tag?
Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.
What is the intended purpose of this tag?
Correct Answer: C
You have imported the "choice_Transfer_to_Extension" IVR script, so the caller can dial the extension number of the person they are trying to contact.
Which parameter must be edited in the script for this to work?
Which parameter must be edited in the script for this to work?
Correct Answer: D
View the Exhibit.
Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?
Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?
Correct Answer: D
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