Cisco Mastering the Cisco Business Architecture Discipline - 840-450 Exam Practice Test
Consider customer touchpoints and interactions. drag each description on the left to its correct category on the right.
Correct Answer:
You are developing a customer journey map. Drag and drop each customer touch point on the left to the correct touch point type on the right.
Correct Answer:
You are in the Research and Analyze phase of a business architecture engagement with a public sector customer. You have access to the corporate organization chart and are identifying the relevant customer audience.
Which tool helps when you consider power, influence, fears, support, and interest factors?
Which tool helps when you consider power, influence, fears, support, and interest factors?
Correct Answer: A
A customer wants to invest in a reliable network, data center, and collaboration solution with no ROI investigation.
Which engagement maturity level is appropriate for this customer?
Which engagement maturity level is appropriate for this customer?
Correct Answer: A
Which two items must you consider when you develop an Industry Business capability target state? (Choose two.)
Correct Answer: A,C
Which of these can be mapped after business solutions and business capabilities are aligned?
Correct Answer: B
An engagement at the business solutions maturity level addresses which customer question?
Correct Answer: A