A2010-652 Exam Training Practice Tests (IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals)]

Question 1

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform. B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes. C. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs. D. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.

Correct Answer: C

Question 2

Where are the default installation log files located in the administrative workstation?

A. \IBM\SMP\Maximo\logs B. \IBM\SMP\logs C. \IBM\Websphere\AppServer\Profiles\\logs\ D. \IBM\SMP\DE\logs

Correct Answer: B

Question 3

Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?

A. Entry Edition B. IBM SmartCloud Control Desk C. Everyplace D. Service Provider

Correct Answer: A

Question 4

What is the purpose of the EventTracker filter?

A. To log events from external monitoring systems. B. Events are logged into a SystemOut.log file. C. It helps to identify potential issues by tracking the overall usage of the application. D. To track the event of the selected components only.

Correct Answer: C

Question 5

Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

A. It can process digitally signed messages. B. It can process encrypted messages. C. It supports POP3 and IMAP protocols only. D. It does not support embedded attachments.

Correct Answer: C

Question 6

Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. After a process record is enabled and activated, the record is locked and it is ready for use. B. Workflow processes are automatically assigned to the default user. C. Workflow processes are run at the next database restart. D. Workflow process records are in a draft or a development stage until the record is enabled. E. Enabling a process does not involve validating the structure of the process.

Correct Answer: A,D

Question 7

Which property name is used to discover or debug long running statements?

A. mxe.db.QueryTimeout B. mxe.webclient.asyncrendertimelimit C. mxe.db.IogSQLTimeLimit D. mxe.mbocount

Correct Answer: C

Question 8

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

A. Only Everyplace Edition B. Only Entry Edition C. Only Service Provider Edition D. Any product edition

Correct Answer: D

Question 9

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

A. View Service Requests, Tasks, Incidents, and Activities B. Service Requests, Activities and Tasks, Work Orders, and Changes C. Process Request, View Catalog Request, Activities, and Work Orders D. Work Orders, Releases, Change, and Tasks

Correct Answer: B

Question 10

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

A. Apply multiple SLAs based on ticket priority B. Use calendar for calculating escalation notifications C. Allow SLAs to be used in multiple sites D. Allow application of multiple SLAs

Correct Answer: D

IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals - A2010-652 Exam Practice Test