C-BOSUP-90 Exam Training Practice Tests (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)]

Question 1

You have picked a message from the queue.
What are your next steps? (Choose two)

A. Get a thorough understanding of the issue from the information given in the message. B. Ask the customer for their usernames and passwords. C. Try to guess what the customer might want to have. D. Search for notes and confirmed messages.

Correct Answer: A,D

Question 2

What does component refer to when creating a message?

A. Components are part of a report. B. Components are part of data dictionary. C. The component is an attribute that allows a classification from the application perspective. D. The component is an attribute used to identify the system.

Correct Answer: C

Question 3

A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A. Tell the client that you have no input into product direction and cannot help him as it is out of your control. B. Request a product enhancement, so that the message can be closed. C. Try to offer a workaround and set the customer expectation. D. Log the issue as a bug, so that you can be sure that it will be reviewed.

Correct Answer: C

Question 4

In which of the following situations would it be advisable to email the client rather than use the phone?

A. If you do not fully understand the client issue. B. If the case has not been updated for several days and you have no concrete next steps. C. If the client has multiple open issues. D. If you need to communicate a precise list of sequential actions to be followed by the client.

Correct Answer: D

Question 5

Which of the following deliverables is part of both Enterprise and Standard Support?

A. SLA based delivery B. Access to SAP Notes database C. 24*7 support advisory interaction D. 24*7 End-to-end Root Cause Analysis

Correct Answer: B

Question 6

What is SAP PartnerEdge?

A. A platform to implement, support, operate and monitor your enterprise solutions. B. A tool integrated in SAP Solution Manager. C. A program for SAP Channel partners focused on small and midsize companies. D. A product oriented on business processes of small and midsize companies.

Correct Answer: C

Question 7

What are key components of SAP Enterprise Support offering? (Choose two)

A. Mission Critical Support B. Extended Product Support C. Implementation Roadmap D. Global Support Backbone

Correct Answer: A,D

Question 8

What is Product Support Hierarchy in SAP environment? (Choose two)

A. It defines the maintenance pricing level. B. It is an instrument in organization and reporting within Product Support. C. It is part of the Service Level Agreement. D. It is a view on the Application Component Hierarchy.

Correct Answer: B,D

SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C-BOSUP-90 Exam Practice Test