C-C4C14-1811 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A. Service Request Management B. Service and Repair C. Communication for Customer Care D. Business Performance Management

Correct Answer: A

Question 2

Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer B. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE) C. Upload Microsoft excel worksbook to SAP Cloud for Customer D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

Correct Answer: A,C

Question 3

How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A. Manually using the Trigger Manual Run option B. Automatically using a scheduled workflow C. Automatically using a MDRO D. Automatically using a background job

Correct Answer: A,C

Question 4

Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A. Registered product B. Text C. object D. Product . E. Warranty

Correct Answer: A,B,D

Question 5

In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A. Transfer status B. External ID C. Total price D. status

Correct Answer: C,D

Question 6

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. You want to define multiple review processes for the same business object B. You want an administrator to activate a custom business object C. You want another user to review a business object before it is processed further D. You want to define multiple review steps for the same business object

Correct Answer: B,D

Question 7

Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A. Transfer status B. Invoicing status C. External ID D. Total price E. Pricing status

Correct Answer: A,B,E

Question 8

Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A. Scoping B. Configuration and User Management C. Activity List D. Fine-Tuning

Correct Answer: A

Question 9

How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A. Use mass data maintenance to download and upload data B. Use mass data maintenance to correct data directly C. Use a standard data migration template to populate data D. Use a custom data migration template to populate data

Correct Answer: B,C

Question 10

Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A. Internal order B. Service order C. Purchase order D. Billing request E. Good issue

Correct Answer: C,D,E

Question 11

Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A. Registered product B. Text C. object D. Product E. Warranty

Correct Answer: A,B,D

Question 12

Which of the following prepackaged mashups exist for SAP Cloud for customer?

A. Mind touch B. SAP Jam C. Hotmail D. Google Maps

Correct Answer: B,C

Question 13

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A. Customer B. Campaign C. Ticket D. Lead

Correct Answer: A,D

Question 14

Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A. Visit planner B. Resource Planner C. Resource Scheduler D. Multiresource Scheduling

Correct Answer: B

Question 15

Which of the following functions can you perform using the Language Adaptation tool?

A. Translate extension field labels B. Translate notes entered by a user C. Translate all buttons D. Translate work center and view labels

Correct Answer: A

SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811 Exam Practice Test