C-C4H510-04 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

Which item can be assigned to organizational structures, team assignments and workflow rules?

A. Business role B. Business user C. Employee D. Service agent

Correct Answer: C

Question 2

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Customer B. Contract C. Installed base D. Product

Correct Answer: A,D

Question 3

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

A. Web service URL B. Description C. Name D. Data source ID E. Usage

Correct Answer: C,D,E

Question 4

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Select the relevant scoping question. B. Create a workflow rule. C. Maintain the fine-tuning activity for date profiles. D. Maintain the fine-tuning activity for contracts.

Correct Answer: B

Question 5

Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

A. Registered product B. Text C. Product D. Warranty E. Maintenance plan

Correct Answer: A,B,C

Question 6

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A. Set up a multi-step approval process. B. Push the incident to SAP Service Cloud support. C. Start processing. D. Change the priority to escalated.

Correct Answer: C

Question 7

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Data Workbench B. Online Maintenance C. Mass Change Account Data D. Workflow With Action Account Creation

Correct Answer: A,B

Question 8

Which of the following options are possible for permissions?

A. You can decide, per view, if the access rights should override any restrictions you have defined or not. B. Restricted access rights override any unrestricted access you have defined. C. Unrestricted access rights override any restrictions you have defined. D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Correct Answer: B

SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04 Exam Practice Test