C-C4H510-21 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A. Broadcast B. Feed C. Solution finder D. Knowledge Base fine -tuning activity

Correct Answer: B

Question 2

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A. Offline access is available B. Existing reports can be reused C. No additional authorization concept is required D. No security issues with mashup outside of corporate network E. Real-time data access

Correct Answer: A,B,E

Question 3

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Activate Service Contract Management in Scoping B. Activate Create Contracts in Detail View C. Use Fine Tuning to manage the numeric range for contracts D. Use Fine Tuning to activate Service Contract Management

Correct Answer: A,C

Question 4

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Delete B. Update C. Upsert D. Insert

Correct Answer: C,D

Question 5

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Use e-malis as a response to a ticket. B. Add an account team member. C. Add a reference to a service contract. D. Add a reference to an account.

Correct Answer: A,D

Question 6

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A. Installed Base B. Ticket Type C. Ticket ID D. Priority E. Service Category

Correct Answer: B,D,E

SAP Certified Application Associate – SAP Service Cloud 2111 - C-C4H510-21 Exam Practice Test