SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34 Exam Practice Test

A. Hand over cases. B. Make outbound calls. C. Create appointments. D. Send e-mails to customers. E. Share workspaces.

A. Employee B. Service category C. Account D. Service team

A. Create an installed base B. Create numeric ranges for customers C. Create customer records D. Activate the service in the business role

A. Assign the team responsible for handling cases. B. Maintain and activate at least one e-mail channel. C. Set up a rule to route the e-mail to the tenant's technical e-mail address. D. Create a case routing rule.

A. Acquire an additional license for the required add-on. B. Enable the Primary flag in the organization unit. C. Assign the employee at company level. D. Assign employees directly to different organizational objects.

A. Create installed bases. B. Assign products to existing accounts. C. Create accounts and contacts. D. Use a mashup to execute transactions in other SAP solutions.

A. Customer B. Contract C. Installed base D. Product

A. In the product page B. In the case worklist by choosing the Case app from the menu C. In the My Cases Summary card available in the home page D. In the cases settings view

A. The employee is not assigned to the correct business role. B. Access to the Case app is NOT enabled for the business user. C. Access rights are directly assigned to the business user. D. Access rights for cases are limited to read access.