C9510-526 Exam Training Practice Tests (IBM Application Integration Middleware L1 Support Application Development)]

Question 1

Which one of the following is a valid format when sending a file to ECuRep?

A. 87654.0L049config.txt B. 87656 724999.config.txt C. 87876.724.0LDconfig.txt D. 87876765724config.txt

Correct Answer: B

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Question 2

The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:

A. Contact Reference File (CRF) B. BluePages C. Account Representative responsible for the customer D. PMR scratch pad

Correct Answer: A

Question 3

What is the best reason for quality written technical communication?

A. Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent. B. To ensure our customers can understand what has been written. C. To ensure our clients can read and understand emails. D. Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.

Correct Answer: A

Question 4

Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A. IBM Software Assistant B. IBM Electronic Knowledge Database C. IBM Support Assistant D. IBM Assist on Site

Correct Answer: C

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Question 5

When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A. Use them; if people do not know then it is up to them to figure them out. B. Do not use them as the external users may not know them. C. Do not use them as the external and internal users may not know them. D. Use them; write out the name then in parenthesis place the acronym.

Correct Answer: B

Question 6

The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A. List Queues B. List Primary C. List Calls D. ListPMRs

Correct Answer: A

IBM Application Integration Middleware L1 Support Application Development - C9510-526 Exam Practice Test