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ACMP Global Certified Change Management Professional - CCMP Exam Practice Test

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Total 153 questions

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Question 1

The change project aims at growing market shares for division X. Over the past weeks customers have been indicating that they are not ready for the new product line. What do you need to do to decrease the speed of change?

A. Modify the change management plan execution B. Modify the organizational readiness assessment C. Modify the feedback mechanism D. Modify the measurement plan

Correct Answer: A

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Question 2

When developing a strategy to engage stakeholders, what level of engagement should be the goal of the strategy?

A. The level of engagement will depend on what each stakeholder group needs to know and do in the change B. Uniform across all stakeholder groups C. Uniform among internal stakeholder groups and among external stakeholder groups D. Highest among senior stakeholder groups and lowest among front-line stakeholder groups

Correct Answer: A

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Question 3

During a program-planning meeting, a team participant suggests that all communications to the business be contained within a standard weekly email delivered at the same time using a standardized format. What reasons could the change lead use for ignoring this suggestion?

A. The email could become too routine and people will quit reading them B. Email is too old school; we need modern messaging to reflect adoption of changing times C. Some email spam filters may prevent their delivery D. People retain more if communication is delivered in various formats

Correct Answer: D

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Question 4

As a change manager you identify and leverage employees who can positively affect the overall success of the change. What strategy document is the likely output of this task?

A. Stakeholder analysis strategy B. Sponsorship engagement strategy C. Stakeholder engagement strategy D. Communication engagement strategy

Correct Answer: C

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Question 5

What best describes when leaders recognize the people side of change and visibly participate with stakeholders throughout the project?

A. Effective communication B. Effective sponsorship C. Top-down management D. Change management

Correct Answer: B

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Question 6

As the change lead for a new sanitation project in Nigeria, you are defining success criteria as well as measures to monitor if the implemented change is achieving its expected benefits. What are you developing?

A. The project evaluation strategy B. The sustainability strategy C. The measurement and benefit realization strategy D. The outcome realization strategy

Correct Answer: C

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Question 7

What are some of the key elements in a sustainability strategy?

A. Communication, performance management, rewards and recognition, and continuous process improvement B. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy C. Establishing timelines, continuous process improvement, training strategy and a vision statement D. SWOT analysis, training strategy, stakeholder analysis and a vision statement

Correct Answer: A

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Question 8

What information should be captured during the process of identifying sponsors accountable for the change?

A. Risks and opportunities that can affect the change outcomes B. Cultural elements that may help achieve the expected benefits C. Motivation, abilities, expectations and concerns regarding the change D. Potential change obstacles and conflicts

Correct Answer: C

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Question 9

What is a key consideration when developing a change management plan?

A. Sponsorship engagement B. Business case for change C. Resource availability D. Objectives, goals and intended outcomes

Correct Answer: D

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Question 10

Why is a sponsor important in a change effort?

A. Sponsor(s) are individually responsible for ensuring adoption of the change B. Sponsor(s) are the primary identifier and mitigators of risks C. Sponsor(s) are primarily responsible for providing consistent feedback D. Sponsor(s) validate the change management plan

Correct Answer: A

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Question 11

You are developing the communications strategy and as part of the process are considering who will deliver specific messages to employees. One of the key messages you wish to be delivered is the "What's in it for me" from the employees' perspective. Who should be the preferred sender of this message?

A. Human resources representative B. Executive manager C. Change management team leader D. Employees' supervisor

Correct Answer: D

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Question 12

What should be included in the process of assessing an organization's readiness for change?

A. Market factors, sponsorship and level of comprehension B. Market factors, capacity and saturation C. Level of comprehension, culture and sponsorship D. Perceptions, level of comprehension and culture

Correct Answer: C

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Page: 1 / 13
Total 153 questions

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