CIS-FSM Exam Training Practice Tests (ServiceNow Certified Field Service Management (FSM) Implementation Specialist)]

Question 1

What is used to categorize different types of work for time reporting?

A. Time Cards B. Rate Lines C. Rate Models D. Rate Types

Correct Answer: B

Question 2

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

A. Type of work not preferred B. Not a preferred customer C. Schedule conflict D. Customer unavailable E. Parts unavailable F. Stalls mismatch

Correct Answer: C,D,E,F

Question 3

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

A. Route Optimization B. Dynamic Scheduling C. Appointment Booking D. Dispatch Workflow

Correct Answer: A

Question 4

What controls the visibility of the 'Optimize route' option in the more actions menu in the agent card on dispatcher workspace?

A. Client script B. System property C. Business rule D. Ul action

Correct Answer: D

Question 5

Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

A. Outlook calendar B. Agent calendar C. Google calendar D. Team calendar

Correct Answer: D

Question 6

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

A. wm_agent_rating B. kb_feedback_task_metric C. com_feedback D. asmt_metric

Correct Answer: A

Question 7

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

A. Use agent or task scheduling B. Use the dispatch queue for manual assignment of tasks C. Assign tasks based on assignment group coverage areas D. Auto-select agents for tasks based on skill

Correct Answer: B

Question 8

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

A. Appointment booking B. Dynamic scheduling C. Service level agreements D. Work order templates

Correct Answer: D

Question 9

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

A. Qualification B. Analyze and Improve C. Initiation D. Delivery and Confirmation

Correct Answer: A

ServiceNow Certified Field Service Management (FSM) Implementation Specialist - CIS-FSM Exam Practice Test