CIS-HAM Exam Training Practice Tests (ServiceNow Certified Implementation Specialist

Question 1

A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

A. Process CM Costs B. Process Rate Cards C. Process FM Costs D. Process Expense Lines

Correct Answer: C

Question 2

Which of these tables are installed with Hardware Model Normalization? (Choose three.)

A. Hardware Manufacturer B. Hardware Model Library C. Device Name D. Device Type E. Hardware Normalize Key

Correct Answer: A,B,D

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Question 3

To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)

A. Service Mapping B. Discovery C. Managed Documents D. Cost Management E. Hardware Asset Management F. Data Certification G. Procurement

Correct Answer: C,D,E,F,G

Question 4

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?

A. Manual reconciliation B. Transformation map consolidation C. Import set prioritization D. Identification and reconciliation

Correct Answer: D

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Question 5

From where can you publish catalog items? (Choose two.)

A. From a vendor item B. From an asset record C. From the model category D. From a user record E. From a model

Correct Answer: A,D

Question 6

Which hardware asset attribute should be tracked separately from a configuration item (CI)?

A. CPU B. Memory C. IP address D. Warranty E. Operating system

Correct Answer: D

Question 7

What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A. Hardware disposal B. Hardware deployment C. Hardware asset order D. Hardware retire order E. Hardware bulk stock order F. Hardware swap order

Correct Answer: A,B,C

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Question 8

With regard to Contract Management notifications, what is the most important contract dale to be aware of?

A. Expire date B. Start date C. Extend date D. Renew date

Correct Answer: A

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Question 9

A component is considered an IT asset when you want to: (Choose three.)

A. Track its incurred costs B. Know its relationships to a business service C. Manage its maintenance contracts D. Track its operational information E. Manage its procurement

Correct Answer: B,C,D

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Question 10

What is tracked throughout the life of an asset? (Choose three.)

A. Hardware data B. Configuration data C. Lifecycle data D. Contractual data E. Financial data

Correct Answer: C,D,E

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Question 11

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

A. Hardware Asset Dashboard B. Mobile Asset Receiving C. Asset Inventory Audit D. Stockrooms E. Hardware Model Normalization F. Mobile My Assets G. Asset & Model Records

Correct Answer: A,C,E

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Question 12

Which applications are required to perform a blind audit of your asset inventory?

A. Hardware Asset Management (HAM) and ServiceNow Agent mobile app B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app C. Hardware Asset Management (HAM) and Software Asset Management (SAM) D. ITSM Asset Management and ServiceNow My Assets mobile app E. ITSM Asset Management and ServiceNow Agent mobile app

Correct Answer: A

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Question 13

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

A. Create a single asset via barcode scan B. Create multiple assets listed on a contract PDF scan C. Receive one or multiple assets from a purchase order D. Create a single asset via Name search

Correct Answer: A,C

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Question 14

Which of the following are components of the asset request structure? (Choose three.)

A. Stock order tasks B. Catalog tasks C. Purchase orders D. Procurement orders E. Transfer orders

Correct Answer: B,C,E

ServiceNow Certified Implementation Specialist - Hardware Asset Management - CIS-HAM Exam Practice Test