CIS-HR Exam Training Practice Tests (ServiceNow Certified Implementation Specialist-Human Resources)]

Question 1

Which application is used to analyze trends, patterns, and data on the Team Insights page?

A. Employee Center B. Lifecycle Events C. HR Integrations D. Manager Hub

Correct Answer: D

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Question 2

What is the purpose of Journey designer?

A. It manages the dependencies of activities within an activity set. B. It combines Lifecycle Event cases and Journey Accelerator action plans. C. It passes information from the lifecycle event case to a child case or task D. It tracks the progress of Lifecycle Events and Onboarding Cases using the dashboards.

Correct Answer: B

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Question 3

What determines when the HR Chat queue is available?

A. HR Chat is always available B. Schedule field on the HR Profile C. Schedule field on the User record D. Schedule field on the Queues record

Correct Answer: D

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Question 4

Which feature allows HR Administrators to define when surveys are sent?

A. Survey Designer B. Trigger Conditions C. Listening Posts D. Assessments

Correct Answer: B

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Question 5

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Only an HR Manager B. Only the assigned to person C. Any HR professional D. Only an HR Admin

Correct Answer: A

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Question 6

When creating a new Lifecycle Event activity set what happens when the audience field is set as empty?

A. The activity set applies to all employees B. The activity set applies for a specific group of people C. The activity set will not apply to any employees D. The activity set will not apply to a specific group of people

Correct Answer: D

Question 7

If the customer has enabled Lifecycle Enterprise, in which Application Scope should they create new Lifecycle Events that will task teams throughout their organization?

A. Human Resources: Lifecycle Enterprise B. Human Resources: Core C. Human Resources: Service Portal D. Human Resources Scoped App: Integrations

Correct Answer: A

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Question 8

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. You must create a custom ACL to allow the script includes to work. B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied. C. You must change Scope for the script includes to work. D. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.

Correct Answer: D

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ServiceNow Certified Implementation Specialist-Human Resources - CIS-HR Exam Practice Test