ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM Exam Practice Test

What are key relationships between Changes and Incidents?
Choose 2 answers

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

In the Quebec release of Change management, what new architectural features were added?

The State field tracks the current status of a problem record. Each state has a label, value, and constant. For the Fix in Progress state:
* Label: Fix in Progress
* Value: 104
* Constant: ProblemState.FIX_IN_PROGRESS
Which script is used to add a pre-requisite for transitioning from the Fix in Progress state?

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

What baseline Change Flows support the baseline Normal Change model?

What would you use to create Incident records based on email sent by users or systems?

On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?

Where do you enable the Search as feature for an incident?

Problem management provides what benefits for Incident management? Choose 2 answers

When a Service Desk again shares a " How to ' item with a customer what type of record is being shared?