NAHQ Certified Professional in Healthcare Quality Examination - CPHQ Exam Practice Test

Data from an incident reporting system compares incident rates for one facility to similar facilities:
After reviewing the graph, which of the following should be done first?

A healthcare quality professional receives complaints from numerous patients that the registration process is inefficient. Which of the following should be used to best identify customer expectations, perceptions, and improvement opportunities?

A healthcare organization implemented an initiative to decrease hospital admissions for chronic heart failure.
The baseline rate was 16%, and the current rate is 12%. Based on this performance, which of the following is most applicable?

Survey results for three clinics are shown below:
Measure
Clinic A
Clinic B
Clinic C
Target
Complaints (per 1,000 visits)
16
5
17
< 5
Compliments (per 1,000 visits)
8
14
-
> 10
Wait time (average minutes)
20
18
-
< 15
Based on these findings, the organization should:

The quality professional has been asked to perform chart audits on a population to assess how often hypertension is being addressed by clinicians when hypertensive patients presented to the clinic in the last year. The clinic has over 8,000 patients diagnosed with hypertension. Which of the following would be most appropriate for the quality professional to consider when selecting a sampling methodology?

A quality improvement team has been trained on writing SMART aim statements. Below are the team's aim statements:
Reduce adverse drug events in critical care by 10% within 12 months.
Reduce the time from 911 call to intervention for cardiac complaints by 15%.
Reduce30-day readmissions from 20% to 15%.Which of the following key elements in aim development appears to have been lost after the training?

While auditing a medical chart for breast cancer screening compliance using HEDIS, a quality professional questioned whether a patient's last screening fell within the lookback period. Where should the quality professional look to ensure compliance?

An organization Is tracking Infection rates to determine the benchmarks for the next fiscal year. The team Is analyzing the data for Infection rates. Which key variables are missing to interpret the graph?

Which of the following quality improvement tools can best demonstrate length-of-stay data?

Which of the following is most relevant to addressing social determinants of health?

A team at a large ambulatory surgery center is working to improve patient safety and plans to leverage technology as a strategy. Which of the following best illustrates that this is occurring?

The median is defined as the

Based on the data below, which unit should the quality Improvement coordinator focus on?

A managed care peer review committee should obtain which of the following first?

Which of the following is a social determinant of health?