CRT-251 Exam Training Practice Tests (Salesforce Certified Sales Cloud Consultant)]

Question 1

Universal Containers is using Collaborative Forecasts and wants to show sales reps their individual numbers for opportunities they are predicted to win based on amounts for all forecast categories over the next quarter.
What should a consultant recommend to meet this requirement?

A. Add the Forecast Summary component to the page. B. Use a formula field based on the forecast category. C. Enable Cumulative Forecast Rollups.

Correct Answer: B

Question 2

The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings.
What should the consultant recommend to the project manager?

A. Bring additional resources from the consulting firm to the project. B. Revisit the communication plan and set up more frequent check-ins. C. Confirm that the statement of work (SOW) Is realistic.

Correct Answer: B

Question 3

A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW.
What is causing these records to fail?

A. An Apex trigger on the Account object is firing on insert and causing the Contact import to fall. B. Updates to child records that have the same parent records are being processed simultaneously. C. Contact records should be imported in the same batch as Account records.

Correct Answer: B

Question 4

Universal Containers (UC) sales reps want to be assigned quality leads.
Which action should the consultant recommend to improve UC's process to produce higher quality leads?

A. Analyze historical data on closed leads and conversions to improve the quality of leads. B. Create 4 custom field on the Lead object to generate a lead score to determine lead quality. C. Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.

Correct Answer: A

Question 5

What should the consultant take into consideration when activating Orders?

A. New Products can be added to active orders. B. Products can be removed from active reduction orders. C. Orders can be activated only if they include a Product.

Correct Answer: C

Question 6

Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

A. Develop reports and dashboards that compare the existing and new territories. B. Install the Territory Health Assessment app from AppExchange. C. Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.

Correct Answer: C

Question 7

Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CK has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on opportunities determined?

A. The close date regardless of the opportunity stage B. The close date only when the opportunity stage is closed C. The date the opportunity stage is closed regardless of the close date

Correct Answer: A

Question 8

Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
What should the consultant recommend?

A. Include the Forecast Manager field on the Account page layout. B. Assign a role for each manager in the user role hierarchy. C. Assign a Forecast Manager to each region.

Correct Answer: C

Question 9

Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

A. Import the list as new Leads and update the Lead Source to "Purchased Lead". B. Import the list as new Leads and map the Campaign during import. C. Import the prospects as Contacts and assign them to Accounts.

Correct Answer: B

Question 10

Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A. Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably. B. Create a weekly all-hands call, including business and technology resources, to review direction and priority of development. C. Divide the development team into three units/tracks to support each line of business Independently.

Correct Answer: B

Question 11

Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has reinforced how important it is to measure the sales teams' performance based on this fiscal year and has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?

A. Update the Company settings. B. Update the User settings. C. Update the Locale settings.

Correct Answer: A

Salesforce Certified Sales Cloud Consultant - CRT-251 Exam Practice Test