GCP-GC-ADM Exam Training Practice Tests (Genesys Cloud Certified Professional

Question 1

What does it imply when a campaign does not dial a list of telephone numbers?

A. They are in the DNC list B. Unable to reach the customer C. The telephone number is wrong D. The call went unanswered

Correct Answer: A

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Question 2

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Automatic Call Distribution B. Architect C. Scheduling D. Call Routing

Correct Answer: A

Question 3

Which option provides the ability for an email interaction to be interrupted by voice?

A. Admin>Routing>Emergencies B. Admin>Routing>Disconnect Interactions C. Admin>Contact Center>Utilization D. Admin>Contact Center>ACD Skills

Correct Answer: C

Question 4

Which of the following options are used when scheduling a report? (Choose three.)

A. Recurrences B. Time zone C. Custom Date Range D. Start Time E. Time period

Correct Answer: A,C,E

Question 5

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Correct Answer: D

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Question 6

Which of the following components can be added to scripts? (Choose all that applies.)

A. Visual Basic Control B. Text C. Image D. Call Flow E. Checkbox F. Web Page

Correct Answer: B,C,E,F

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Question 7

Which of the following options are used when scheduling a report? (Choose three.)

A. Recurrences B. Time zone C. Custom Date Range D. Start Time E. Time period

Correct Answer: A,C,E

Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Practice Test