GCP-GCX Exam Training Practice Tests (Genesys Cloud CX Certified Professional

Question 1

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Toast pop-ups B. IVR prompts C. Scripts D. Dialog boxes

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 2

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions

A. Genesys Cloud CX Hub B. Genesys Cloud CX Social Media Analyzer C. Genesys Cloud CX Supervisor D. Genesys Cloud CX Task Manager

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 3

Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Workforce Management B. Automatic Call Distribution C. IVR D. Skill-based Routing

Correct Answer: B

Question 4

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A. Application Services B. Core Services C. Communication Services D. Public Interface Services

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 5

Where are Genesys Cloud CX call recordings stored by default?

A. Cloud B. Edges C. AWS Cloud D. Web Service

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 6

Select the features available in Genesys Cloud CX Architect. (Choose three.)

A. Create skills B. Configure queues C. Receive and route calls D. Play pre-recorded messages E. Convert text to speech

Correct Answer: C,D,E

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 7

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A. Open Admission B. Disable Location Detection C. Password Expiration D. Disable Genesys Cloud CX Login

Correct Answer: D

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 8

Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation

A. True B. False

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 9

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

A. Admin > Contact Center B. Performance > Overview (Evaluations) C. Performance > Workspace > Dashboards D. Admin > Quality

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 10

Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Evaluation Forms B. Agents C. Dialing Modes D. Campaigns E. Contact Lists

Correct Answer: C,D,E

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX Exam Practice Test