GCX-AI-GPE Exam Training Practice Tests (Genesys Cloud CX AI-GPE and GPR Certification)]

Question 1

Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A. True B. False

Correct Answer: B

Question 2

Which setting in an action map defines the visitor audience eligible for engagement?
Response:

A. Segment filter B. Messenger configuration C. Outcome threshold D. Traffic source group

Correct Answer: A

Question 3

Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A. Agentless email notifications B. Agent-initiated callbacks C. Web messaging D. Instagram DM

Correct Answer: A,B,D

Question 4

Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A. Supports continuous learning from outcomes B. Operates based solely on call duration C. Relies on AI to predict best outcome D. Uses agent ranks manually set by admins

Correct Answer: A,C

Question 5

Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A. Queue size forecast B. Cost per conversation C. Routing method comparison D. Uplift score for selected KPIs

Correct Answer: C,D

Question 6

What does the "frequency cap" setting control in an action map?
Response:

A. The engagement queue overflow limit B. The number of simultaneous offers per visitor C. The maximum times an action can trigger for a visitor D. The number of agents assigned to the map

Correct Answer: C

Question 7

Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A. Disable AI for future calls B. Enable GPR from the queue config C. Archive the queue data D. Notify supervisors of routing change

Correct Answer: B,D

Question 8

Which type of visitor data is displayed alongside interaction history for agents?
Response:

A. Visitor's full browsing history from all domains B. Session-based attributes and behaviors C. Agent scoring rubrics D. CRM integration logs

Correct Answer: B

Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE Exam Practice Test