GCX-ARC Exam Training Practice Tests (Genesys Cloud CX: Architect Certification)]

Question 1

When you delete a flow, it removes only the current version of the flow.

A. True B. False

Correct Answer: A

Question 2

Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

A. IVR B. Prompts C. DTMF D. Flow

Correct Answer: B

Question 3

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A. Queue B. Language C. Skills D. Roles

Correct Answer: B,C

Question 4

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A. The media types that can interrupt current interactions that an agent is handling B. The maximum capacity that an agent may handle simultaneously for each supported media type C. The after call work time for each media type D. The length of time that an agent may spend on each media type E. The number of different media types that an agent may handle simultaneously

Correct Answer: A,B,E

Question 5

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A. Password B. Access ID C. ARN Number D. Username E. Token

Correct Answer: A,D,E

Question 6

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

A. True B. False

Correct Answer: A

Question 7

What is the minimum value for the number of times to repeat a menu?

A. 2 B. 1 C. 5 D. 0

Correct Answer: D

Genesys Cloud CX: Architect Certification - GCX-ARC Exam Practice Test